Privacy Policy

Last updated: February 2025

1. Introduction

CabX Plymouth Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi services, website, or contact us.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data about you:

• Identity Data: Name, title
• Contact Data: Address, email address, telephone numbers
• Booking Data: Pickup and drop-off locations, journey dates and times, special requirements
• Transaction Data: Payment details, transaction history
• Technical Data: IP address, browser type, device information when using our website
• Communication Data: Records of correspondence if you contact us

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide our taxi and transportation services
• To process and manage your bookings
• To communicate with you about your journeys
• To process payments
• To respond to your enquiries and provide customer support
• To improve our services and website
• To comply with legal obligations
• To send you marketing communications (only with your consent)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to perform our contract with you (providing taxi services)
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing necessary to comply with the law
• Consent: Where you have given consent for marketing communications

5. Data Sharing

We may share your personal data with:

• Our drivers to fulfil your booking
• Payment processors to handle transactions
• Third-party booking platforms if you book through them
• Professional advisers including lawyers and accountants
• Regulatory authorities if required by law

We do not sell your personal data to third parties.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For booking data, we typically retain records for 6 years for legal and accounting purposes.

7. Your Rights

Under data protection law, you have rights including:

• Access: The right to request copies of your personal data
• Rectification: The right to request correction of inaccurate data
• Erasure: The right to request deletion of your data
• Restriction: The right to request restriction of processing
• Portability: The right to request transfer of your data
• Objection: The right to object to processing
• Withdraw Consent: The right to withdraw consent for marketing

To exercise any of these rights, please contact us using the details below.

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business need to know.

9. Cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Third-Party Links

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@cabxplymouth.com
• Phone: 01752 666 111
• Address: Plymouth, England

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).